EMPLOYEES FIRST - CUSTOMER EXPERIENCE

Customer Experience: Why You Should Put Your Employees First

Linkilaw Motivation & Success

“Work is theatre, and every business a stage”. With a touch of Shakespearean word play, Joseph Pine and James Gilmore coined the phrase that christened the Experience Economy. In equally theatrical tone, the Harvard Business Review eloquently describes the business mechanisms of the Experience Economy – “a company intentionally uses services as the stage, and goods as props, to engage …