Website terms and conditions are essential for many business owners. You may think you can publish a website without getting your legal ducks in a row – you could not be more wrong. Too many business owners are running their online businesses naively by not regulating their relationship with their users.
You need to protect your website and your business wherever you can. The best place to start? Website terms and conditions.
What Are Terms And Conditions For A Website?
Terms and conditions for a website form the basis for a legal relationship between the business and customers by forming a legal contract. Each party will be aware of its rights and duties and so confusion will be avoided for the most part. Other than that, terms and conditions for a website will also:
- Limit your liability
- Guarantee intellectual ownership of your site and content
- Set your governing law
- Dictate your termination policy
Without having one, your business will face legal uncertainty in any dispute, which will drastically lift the price of the legal services later down the road. As we love to say, prevention is better than cure!
Website Terms And Conditions In Court
Getting terms and conditions drafted by a professional also reduces the likelihood of you being taken to court by a disgruntled customer. Not only would it be extremely difficult for the consumer to win their case but the likelihood decreases as soon as you inform them of your obligations and theirs.
On the flipside, if you wish to take a customer to court it’s far easier for you to prove your case if you have a written agreement. The enforcement of the agreement becomes much easier and faster when you have terms and conditions for a website.
No One Size Fits All
Every website is different, and thus your relationship with you users must reflect this. You guessed right – your terms and conditions have to reflect the uniqueness of your business.
If you’ve got an eCommerce site you need to consider:
- Registering for VAT
- Delivery period
- Payment process and how you will encrypt payment
- How customers can recover losses
- How you will support customer after a sale has been made
- Your refund or returns policy
- How your business will deal with complaints
Why You Shouldn’t Use A Website Terms And Conditions Template In The UK
You place your business at risk by downloading an online template. Some of the unique provisions your business will need will not be there.
Also, remember that the person who has drafted your template could have no legal training whatsoever. They could be someone working a checkout at your local supermarket, a prankster, or a law student. If you wanted your dream house built would you contact someone who had never lifted a hammer before? No.
Sure, it’s cheaper in the short term, but you could end up paying major £££ when a customer feels like they have not been adequately protected. It’s not a matter of if, it’s a matter of when and how much.
Get Expert Help Drafting Your Website Terms And Conditions
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